FAQs
Frequently Asked Questions
Everything You Need to Know
Curious about our services? We’ve compiled answers to the questions our patients ask most often about our clinics, appointments, costs and care.
Can’t find what you’re looking for? Call either clinic or send us an enquiry, and our team will be happy to help.
About Our Clinics
Curious about our services? At Dental Excellence Adelaide, we understand that you might have questions about dental procedures, oral health, or our clinic. We’ve compiled a list of frequently asked questions to provide you with the information you need.
Where is Dental Excellence located in Adelaide?
Dental Excellence is located at Level 3, Suite 302, 147 Pirie St, Adelaide SA 5000, in the heart of Adelaide CBD. We’re on the main road Pirie Street, with street parking available.
Which Adelaide suburbs does Dental Excellence service?
We welcome patients from across Adelaide, with most travelling from Norwood, Unley, Kent Town, Glenelg, and surrounding eastern suburbs. We also see patients from the Adelaide CBD and the Adelaide Hills region, typically a 20-minute drive from the practice.
Do you offer after-hours or Saturday dental appointments in Adelaide?
Yes — we offer Saturday morning appointments from 9:00am and we are open until 6pm Monday till Thursday. These appointments book out quickly, so we recommend booking 1–2 weeks ahead. For urgent problems outside these hours, call (08) 8423 1091 and our on-call dentist will provide emergency advice and may arrange a same-day appointment.
Is there parking at your Adelaide dental clinic?
Dental Excellence Adelaide (147 Pirie Street) does not have its own on-site private parking, but there are multiple car parks directly next to or within a 1–2 minute walk of the clinic.
Closest parking options to Dental Excellence (Pirie Street)
Wilson Parking
131 Pirie Street
- Walk:
- ~30 seconds
- Type:
- Secure parking garage
- Open:
- 24 hours
- Phone:
- 1800 727 546
UPark Pirie Flinders
191–207 Pirie Street
- Walk:
- ~2–3 minutes
- Type:
- Council-run parking
- Open:
- Until midnight
- Phone:
- (08) 8203 7203
Care Park / PriPark
200 Pirie Street
- Walk:
- ~2 minutes
- Type:
- Open-air + monthly parking options
- Open:
- 24 hours
Do you accept my private health fund?
Yes — we accept all private health funds with dental extras cover, including Bupa, Medibank, HCF, NIB, HBF, Police Health, Defence Health, Australian Unity, and more. We have HICAPS on site, so your rebate is claimed instantly and you only pay the gap.
Do you offer payment plans?
Yes. We offer Denticare, Afterpay and Zip. Denticare allows you to spread treatment costs over 6 to 12 months. Interest-free options are available for treatment over $250, subject to approval. Our team can explain the options and eligibility at your consultation.
New Patients & First Visits
How long does my first appointment take?
About 45 to 60 minutes, giving us time for a thorough screening, digital imaging and a relaxed discussion.
What should I bring to my first appointment?
Your private health insurance card (for HICAPS claiming), photo ID, and a list of any current medical conditions or medications.
What is included in the $199 New Patient Special?
A comprehensive examination, oral cancer screening, up to 2 diagnostic intraoral X-rays and a panoramic OPG X-ray (when clinically required), and a personalised treatment plan discussion. It does not include a scale and clean.
What is included in the $299 My Starter Pack?
Everything in the comprehensive assessment plus a professional scale, clean and polish and a protective fluoride treatment.
Costs, Health Funds & Payment Plans
Can I claim on my private health insurance?
Yes. We have HICAPS on site, so your rebate is claimed instantly and you only pay the gap. Preferred provider members may qualify for gap-free or reduced fees.
Do you offer interest-free payment plans?
Yes. We offer Latitude interest-free plans from 6 to 60 months, DentiCare direct debit plans (30% deposit), Zip and Afterpay, subject to eligibility.
Will I know the cost before treatment?
Always. You’ll receive a written, itemised treatment plan with item numbers so you can check your health fund benefits before you begin.
Emergencies
Do you offer same-day emergency appointments?
Yes. We reserve same-day appointments for urgent cases, and you don’t need to be an existing patient. Call either clinic as early as possible.
What should I do if a tooth is knocked out?
Handle it by the crown, never the root, keep it moist (back in the socket if possible, or in milk) and call us immediately.
When should I go to hospital instead?
For severe facial swelling, uncontrolled bleeding or trauma involving the jaw or face, go directly to your nearest hospital emergency department.
Book your consultation
Still have a question?
Call our Adelaide CBD clinic on (08) 8423 1091 or Kensington on (08) 8332 2800, or book online.
New patient specials
$199 New Patient OfferComprehensive exam, Digital X-rays (if required), Discuss your treatment options $299 New Patient Starter PackComprehensive exam, Digital X-rays (if required), Intra-oral images*New patients only. X-rays only where clinically required. T&Cs apply.
Product Partners
All Health Funds Welcome
Payment Options
